About Us

ABOUT US | PRIVACY POLICY | TERMS &CONDITIONS | DELIVERY | SECURITY | LEGAL

VisionCenterDirect.com is a Doctor controlled online contact lenses and prescription glasses retailer. We operate physical operations in Regina and have over 44 years experience in the industry.

We’ve worked hard to create the most convenient and unique solution to purchasing designer glasses and brand name contact lenses.

We employe a “patient first” doctrine that has allowed us to become a popular online retailer of vision delivery products. Browse our selection of designer sunglasses glasses, and contact lenses, compare our prices.

VisionCenterDirect.com-The Spectrum Eye Centre Inc, . (“VisionCenterDirect.com”, “we”, “us”, “our”) respects your privacy and will at all times seek to comply with privacy laws. This privacy policy covers the site . www.VisionCenterDirect.com personal information we collect about our users shall be carefully and adequately processed, and will not be disclosed, rented or sold to third parties other than described within this privacy policy.

We collect information to be able to process your order and to offer you our newsletter and special deals when it is time to refill your order (this will include your name, date of birth, e-mail, postal addresses, credit card information and details of any prescription supplied to you by your optician or medical practitioner). You will need to give your consent before any processing takes place and your personal data will only be used for the purposes stated in these terms and conditions and or at the point of collection. We are committed to maintaining the highest standards of personal data protection and will not collect information about you without your consent.

When you apply for a job we encourage you to create a career account. The information we will collect is name, email address, referral source, address, and a resume that you may either upload to the site or import from linkedin. We use this information to determine whether or not you are eligible for the position in which you have applied and so that we may contact you to set up an interview.

If you wish to refill your last order we will collect your email address and postal code and use the personal information and prescription information you have on file with in order to fulfill your request.

Invite Friends

If you choose to use our referral service to invite a friend to our site, we will ask for your friend’s email address. We will automatically send your friend a one-time email inviting him or her to visit the site. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Your friend may contact us at [email protected]VisionCenterDirect.com to request that we remove this information from our database. Investors If you request information from us on the Investors page we will ask for your name, email address and phone number. We use this information in order to provide you with the information you have requested.

Social Media

Our Web site includes Social Media Features, such as the Facebook Like button [and Widgets, such as the Share this button or interactive mini-programs that run on our site]. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.


Facebook Connect or other OpenID provider

You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.

Import Contacts

You can import contacts from your Outlook or other email account address book to invite them to become members of our site. We collect the username and password for the email account you wish to import your contacts from and will only use it for that purpose.


Framing

Some pages may have the look and feel of being on www.VisionCenterDirect.com however the information collected on these pages is not covered under this privacy policy. All information collected on the other domain is owned and controlled by a separate privacy policy.

Links to Other Sites

This site contains links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and read the privacy policy of each and every site that collects personal information. This privacy policy applies only to information collected by this site.


We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with judicial proceeding, court order, or legal process served on our website.

We also use other third parties such as a shipping company to fulfill orders, a credit card processing company to bill you for goods and services, provide customer service, and an email service provider to send out emails on our behalf. When you purchase items from us, we will share your PII with the third party, as necessary for the third party to provide that service. By using our services, you consent to our collection, use and disclosure of your personal information as follows:

Our Privacy Compliance Officer, Dr. Bryan Robertson, is accountable for our compliance with this privacy policy. If you have any questions, concerns or complaints about our privacy policy, please contact us in writing at the below:

Dr Bryan Robertson, Privacy Compliance Officer
The Spectrum Eye Centre 2627 Star Lite St, 
SK S4V 3E1 

Or send an email to [email protected] VisionCenterDirect.com

If your personally identifiable information changes, or if you no longer desire our service, you may correct, delete inaccuracies, or update it by updating your account information online, emailing our customer support at [email protected] Or by contacting us by telephone or postal mail at the contact information listed above. We will respond to your access request within 30 days.


We do not store your credit card information on the site. We do not use this information for any other purpose. We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at the email address listed above.


We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. You may withdraw your consent to the collection, use or disclosure of your personal information at any time, subject to our requirements for continued retention of your information (for example, for legal or billing purposes) and reasonable notice.

If you wish to withdraw your consent, please contact our Privacy Compliance Officer, Dr Bryan Robertson via email at [email protected]
If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective. Most web browsers automatically accept cookies but you can change your browser to reject them. Even without a cookie you can still use our Site. A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. To do so, these companies may use anonymous information about your visits to our website and other websites. This information can include: date/time of banner shown, their cookie, and the first three octets of the IP address. They do not collect personal information (PII) and are prohibited from using your personal identifying information for promotional purposes. This anonymous information can also be used for online preference marketing purposes. The use of cookies by third parties is not covered by our privacy statement. We do not have access or control over these cookies. These third parties use session ID cookies to make it easier for you to navigate our site.

Our site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected and used by others who access them. Also if you use the customer review feature on our website which may contain personally identifiable information.We do obtain the customer’s consent via email prior to posting the review to post their name along with their review. To request removal of your personal information from our blog, community forum, or testimonials contact us at [email protected]VisionCenterDirect.com some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. Atlas may use information about your visits to this and other websites in order to provide ads about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by the third party, click here.

POLICIES Security Policy

We take the security of your information very seriously. Our e commerce system uses the latest SSL(Secure Sockets Layer) technology – the industry standard for encryption technology. It is used to create a secure transaction environment for commerce on the Internet. If your browser and local network support the use of encrypted data transmissions, our Secure Checkout mode locks all information (i.e.: your credit card number) passed from you to VisionCenterDirect.com in an encrypted envelope, making it extremely difficult to be intercepted by an unauthorized party. SSL technology is compatible with Netscape, Internet Explorer, FireFox, Opera, , Web TV and most other browsers. It is the same level of encryption technology that NASA and the CIA use. This ensures that your credit card information remains totally secure. It’s about as secure as using your local bank machine.

Service-related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

Newsletters

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Choice and Opt-out” section.

Opt-Out

We provide you the opportunity to “opt-out” of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any special offer emails from us, you may opt-out at anytime by following the unsubscribe link located at the bottom of each email communication. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter.

We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can email us at [email protected]VisionCenterDirect.com 

TERMS AND CONDITIONS OF USE

Thank you for visiting the VisionCenterDirect.com web site (the “Site”). VisionCenterDirect.com is a leading online retail store and information site for contact lenses and related products. The Site is designed by us, , VisionCenterDirect.com “we” and “us”) a company with limited liability situated in and vested under the laws of the Saskatchewan, to provide a convenient, private and informative shopping experience for consumers to purchase contact lenses and related products 24 hours a day, 7 days a week. We offer a large selection of contact lenses and related products, along with a wealth of information designed to help consumers make educated purchasing decisions. We want each visitor to the Site (“you”) (i.e. any natural person acting on the Site with purposes having no relationship to his/her commercial or professional activity) to have a safe, pleasurable visit, so we have established the following general terms and conditions so that we (we and you) know what to expect from each other.

These general terms and conditions (which include the returns policy, intellectual property policy and privacy policy) are applicable to any use of the Site and to any agreements concluded between you and us through the Site. If you do not agree to these Terms and Conditions, you cannot use this Site and/or buy any products or services through this Site. We may make changes to the Site, these Terms and Conditions of Use, or the policies and conditions that govern the use of the Site at any time. We encourage you to review the Site and the General Terms and Conditions periodically for any updates or changes. Your continued access or use of the Site shall be deemed to be your acceptance of these changes and of the reasonableness of these standards for notice of changes.

YOUR ACCOUNT OBLIGATIONS

In consideration of your use of the Site, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the checkout form for your account information (the “Account Information”) and (b) maintain and promptly update the Account Information to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account and refuse any and all current and future use of the Site. Account Information and certain other information about you are subject to our Privacy Policy. Please review our Privacy Policy (below) to understand our privacy related practices.

YOUR CONDUCT

Any conduct by you that in our sole discretion restricts or inhibits any other user from using or enjoying the Site will not be permitted. You agree to use the Site only for lawful purposes. You are prohibited from posting on or transmitting through the Site any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, fraudulent, racially, ethnically, or otherwise objectionable material of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offence, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law. You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Site, use of the Site, or access to the Site unless you first obtain our express written consent to do so. You agree not to access the Site by any means other than through the interface that is provided by us for use in accessing the Site.

VALID PRESCRIPTION REQUIRED

You hereby certify that you have a valid prescription for the contact lenses or eyeglasses that you are ordering. You represent and warrant to VisionCenterDirect.com by placing an order that your information you enter into the Site is valid and true and matches exactly your prescription as provided by your eye care provider. You further certify that you will renew your prescription in strict accordance with your eye care providers suggested regime. You understand that we will not fulfill your order unless you have a valid prescription. You hereby consent to our contacting your eye care provider, or providing a copy of your original prescription to us, if necessary, to verify your prescription information and any other necessary information.

COLOUR AND PRODUCT DESCRIPTION

We have made every effort to display as accurately as possible the colours of our products that appear at the Site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitors display of any colour will be accurate. We have attempted to be as accurate as possible. However, we do not warrant that the product descriptions are accurate, complete, reliable, current, or error-free. If a product offered by the Site is not as described, your sole remedy is to return it in unused condition.

DELIVERY

Deliveries will be as soon as possible to the address on your order and are “best effort” based. Subject to delays outside our control, the overall delivery period will not exceed 30 days. From time to time, we will send samples of product, including, but not limited to, contact lens solutions.

COOLING-OFF PERIOD

You may return any products ordered by you and cancel the agreement without stating any reason for doing so, such within seven (7) working days following the confirmation of your order (“the Return Period”). If you return the products you are obliged to comply with the requirement of our Returns Policy (below). You must return all the products in the resalable packaging provided with them. Between the date of your election to withdraw and the date the product is returned by you to us you shall bear all risk in keeping the products safe, secure, and free from loss or damage.

RETURNS POLICY

We will issue a full refund or replacement of goods in all instances where prescription contact lenses or related products are supplied to the wrong specification as per your prescription; contact lenses or related products are supplied damaged; and the products you have ordered are returned to us as undeliverable by the postal service. product is returned within 365 days of purchase. In all instances (save returns to us as undeliverable) you should contact our customer services to request a return and the relevant return address. A refund or replacement will be issued to you following their receipt at that address within 30 days of that date. If goods are returned as undeliverable, you will be contacted by email for confirmation of the delivery address. If no reply is received within a reasonable period and in any event within 30 days of the return of the goods, then a refund will be made within 30 days of that date. We shall pay the postal charge for goods returned under this article. You do not need to pay anything. We may refuse to accept future orders from those who have made previous unsubstantiated claims for non-delivery of goods. Refunds will be limited to the maximum value of the original order, including delivery charges and will only be issued against the same credit or debit card account as supplied to pay for the goods. We reserve the right to proportionately reduce the level of the refund if only some of the original quantity of contact lenses or related products is returned, or if it is clear that some of the products have been used. In the case of goods returned under your cooling off right, these must be returned undamaged and unused to qualify for a refund (no open packages).

LOWEST PRICE GUARANTEE

Our Lowest Price Guarantee means that we will match the price of your contact lenses with any of our online competitors, plus we will give you an additional 5% off the price difference (maximum discount amount $300). To receive the Lowest Price Guarantee: The product must have been purchased from VisionCenterDirect.com within the past 30 days and it must be the exact same product (manufacturer, brand name and parameters) on the lower priced online merchant. The lower priced online merchant must have the product currently in stock and be an established site as determined by VisionCenterDirect.com  Shipping & handling charges, sales taxes and other charges (if any) will be included in determining the price difference. This guarantee is limited to three claims in any 90-day period per customer and/or eight identical items per customer. This guarantee can not be combined with any other coupon code/offer and does not apply to special effect/Halloween lenses, custom lenses, RGP or made-to-order lenses. This guarantee does not apply to eyeglasses lenses because of the difficulty to exact match products and features.

SUNGLASSES POLICY

Shipping and Payment When you place your order, you can choose your shipping method. Priority shipping can take up to approximately 10 business days. If you need your sunglasses faster, choose courier to receive your shipment in approximately 5 business days. If using a coupon code, please note that only one coupon code can be used per order. . Please keep in mind that quality assurance technicians inspect and verify each and every sunglass order. If your sunglasses happen to fail quality assurance, your expected delivery time will be delayed. NOTE: The title and risk and rewards of ownership of the product transfers from VisionCenterDirect.com to the customer at the point of shipment. We accept the following forms of payment: Visa, Mastercard, Amex or PayPal. Payments can be made online or by phone.

No Risk Return Policy

Our 100% Satisfaction Guarantee means that you can trust us to deliver high quality, brand name sunglasses to you at affordable prices. Our no-risk return policy means that you can order glasses, try them on, and, if you are not satisfied, return them, together with the complimentary accessories shipped to you, within 90 days of the date of purchase. If you like to return your eyeglasses, simply call our professional Customer Care representatives toll-free at 1-800-586-1638 for a return authorization number. We are currently unable to accept returns of eyeglasses if the eyeglasses or their complimentary accessories are not in their original merchantable condition, or if the eyeglasses or their complimentary accessories are returned more than 90 days after the date of purchase. {0} offers a 1 year warranty on manufacturer defects on frames and lenses. For all warranty issues please contact our Customer Care representatives toll-free at 1-800-586-1638 for further instructions. In the case of defective lenses, please contact us immediately. If lenses are deemed by the manufacturer to be defective, we will issue you a refund. 

TRADEMARKS

 The Contact Lenses Store and other graphics, logos, and service names used on the Site by  VisionCenterDirect.com  the trademarks of VisionCenterDirect.com . VisionCenterDirect.com trademarks may not be used in connection with any third-party products or services or in any manner that disparages or discredits . All other brands and names (including third-party product names) are the property of their respective owners.

EXPORT

The U.S. export control laws regulate the export and re-export of technology originating in the United States. This includes the electronic transmission of information and software to foreign countries and to certain foreign nationals. You agree to abide by these laws and their regulations – including but not limited to the Export Administration Act and the Arms Export Control Act and not to transfer, by electronic transmission or otherwise, any Content derived from the Site to either a foreign national or a foreign destination in violation of such laws.

OUR RIGHTS

We may elect to electronically monitor areas of the Site and may disclose any Content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the Site; or (iii) to protect our rights or property or the rights of the users. We are not responsible for screening, policing, editing, or monitoring such Content. If notified of allegedly infringing, defamatory, damaging, illegal, or offensive Content, we may investigate the allegation and determine in our sole discretion whether to remove or request the removal of such Content from the Site. We may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party or us. Because customer service is paramount to our business, we reserve the right to refuse to sell products to you if it reasonably appears to us that you intend to resell the products. In addition, we reserve the right to limit quantities of items purchased by each customer.

TERMINATION

These terms are effective until terminated by either party. If you no longer agree to be bound by the Terms and Conditions of Use, you must cease your use of the Site. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Site with or without notice. You agree that any termination of your access to the Site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and bar any further access to such files or the Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site.

APPLICABLE LAW

We make no representation that the Content in the Site is appropriate or available for use in other locations, and access to it from territories where its content is illegal or prohibited. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. You may not use or export the Content in violation of U.S. export laws and regulations. Any claim relating to the Site, the services provided through the Site or the Content (a “Claim”) shall be governed by the internal laws of the Province of Saskatchewan and the federal laws of Canada applicable therein, without reference to any choice of law provisions. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in the Province of Saskatchewan, Canada and irrevocably agree that all Claims may be heard in such court. You agree that a final judgment in any such action or proceeding shall be conclusive and may be enforced in other jurisdictions by suit on the judgment or in any other manner provided by law.

SITE CONTENT

You acknowledge that the Site contains information, data, software, photographs, graphics, videos, text, images, typefaces, sounds, and other material (collectively “Content”) that are protected by copyrights, trademarks, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. All Content is copyrighted as a collective work under the U.S. copyright laws, and we own a copyright in the selection, coordination, arrangement, and enhancement of such Content. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part. If no specific restrictions are displayed, you may make copies of select portions of the Content, provided that the copies are made only for your personal, information and non-commercial use and that you do not alter or modify the Content in any way, and maintain any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices. Except as provided in the preceding sentence or as permitted by the fair use privilege under the U.S. copyright laws (see e.g. 17 U.S.C. Section 107), you may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other proprietary right. In addition to the foregoing, use of any software Content shall be governed by the software license agreement accompanying such software, if any.

ELECTRONIC COMMUNICATIONS

When you visit the Site or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing. If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the Choice and Opt-out section.

LINKS TO THIRD PARTY SITES

Occasionally, we may make available a link to a third party’s web site. These links will let you leave the Site. The linked sites are not under our control and we are not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. We are not responsible for webcasting or any other form of transmission received from any linked site. We provide the links to you only as a convenience. We do not endorse the site or its use or contents.

INTELLECTUAL PROPERTY POLICY

Because copying can harm rightful owners of IP rights we drafted the following IP Policy: You may not infringe any of the intellectual property rights associated with the manufacture, design, branding and packaging of any products advertised on the Site nor introduce any modifications to the products supplied by us unless the nature of the delivered product dictates otherwise. Use of the Site does not constitute a license to use in any way, any of the trademarks owned by us or our licensors, including but not limited to the words VisionCenterDirect.com.  All content, designs, text, graphics, software compilations, underlying source codes, and other graphic arrangements together with the compilation (meaning the collection, arrangement and assembly) of all content on the Site are the copyright of us or our licensors, where applicable. Permission is granted to users to download and print one copy of the Site for their own personal, non-commercial, use. Any other use of the Site including the reproduction, modification, distribution, transmission, republication, display or performance of the content of the Site without prior written consent from us is strictly prohibited. Last but not least: you may not create and/or publish your own database that features substantial parts of the Site without our prior written prior approval.

PRIVACY POLICY

Read our full privacy policy POLICIES Security Policy We take the security of your information very seriously. Our e commerce system uses the latest SSL (Secure Sockets Layer) technology – the industry standard for encryption technology. It is used to create a secure transaction environment for commerce on the Internet. If your browser and local network support the use of encrypted data transmissions, our Secure Checkout mode locks all information (i.e.: your credit card number) passed from you to VisionCemterDirect.com in an encrypted envelope, making it extremely difficult to be intercepted by an unauthorized party. SSL technology is compatible with Netscape, Internet Explorer, AOL, Web TV and most other browsers. It is the same level of encryption technology that NASA and the CIA use. This ensures that your credit card information remains totally secure. Its about as secure as using your local bank machine. Opt-Out We provide you the opportunity to “opt-out” of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any special offer emails from us, you may opt-out at anytime by following the unsubscribe link located at the bottom of each email communication. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter. We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can email us at [email protected]

DISCLAIMER OF WARRANTY


THE CONTENT (AS DEFINED BELOW) CONTAINED IN THIS SITE IS PROVIDED BY {1} AS A SERVICE TO ITS CUSTOMERS. THIS SITE DOES NOT CONTAIN INFORMATION ABOUT ALL EYE DISEASES, NOR DOES THIS SITE CONTAIN ALL MEDICAL INFORMATION THAT MAY BE RELEVANT TO YOUR EYECARE NEEDS. THE INFORMATION PROVIDED IN THIS SITE IS ONLY GENERAL HEALTH INFORMATION, AND IS INTENDED ONLY TO FACILITATE COMMUNICATION BETWEEN YOU AND YOUR PROFESSIONAL EYECARE PROVIDER. THIS SITE DOES NOT PROVIDE MEDICAL DIAGNOSIS FOR ANY INDIVIDUAL AND MUST NOT BE USED AS A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, TREATMENT OR CARE. ALL SPECIFIC MEDICAL QUESTIONS YOU MAY HAVE ABOUT YOUR SPECIFIC MEDICAL CONDITION, TREATMENT, CARE, OR DIAGNOSIS MUST BE PRESENTED TO YOUR PROFESSIONAL EYECARE PROVIDER. YOU SHOULD NEVER DISREGARD MEDICAL ADVICE OR DELAY SEEKING PROFESSIONAL ADVICE BECAUSE OF ANY INFORMATION CONTAINED IN OR RELATED TO THIS SITE. EXCEPT AS EXPRESSLY AND UNAMBIGUOUSLY STATED OTHERWISE, {1} DOES NOT ENDORSE, OPERATE, CONTROL, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT, BRAND, METHOD, TREATMENT, INFORMATION OR SERVICE ON THIS SITE. THE INFORMATION, SERVICES, AND PRODUCTS CONTAINED IN THIS SITE ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.


{1} AND OUR MEDICAL ADVISORS, CONSULTANTS, AND STAFF EXPRESSLY DISCLAIM AND EXCLUDE ALL WARRANTIES WITH RESPECT TO ALL INFORMATION, SERVICES, AND PRODUCTS CONTAINED IN THIS SITE, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.


THIS SITE INCLUDES CONTENT PROVIDED BY THIRD PARTIES AND USERS. FOR SUCH CONTENT, {1} IS A DISTRIBUTOR AND NOT A PUBLISHER. {1} HAS NO MORE EDITORIAL CONTROL OVER SUCH CONTENT THAN DOES A PUBLIC LIBRARY OR NEWSSTAND. ANY OPINIONS, ADVICE, STATEMENTS, SERVICES, OFFERS, OR OTHER INFORMATION EXPRESSED OR MADE AVAILABLE BY THIRD PARTIES (INCLUDING MERCHANTS AND LICENSORS) ARE THOSE OF THE RESPECTIVE AUTHORS OR DISTRIBUTORS OF SUCH CONTENT AND NOT OF {1} OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS. THERE ARE NO WARRANTIES MADE AS TO THE COMPLETENESS, ACCURACY, CURRENCY, OR RELIABILITY OF INFORMATION PUBLISHED BY {1}. {1} DOES NOT WARRANT THAT INFORMATION, SERVICES, AND PRODUCTS CONTAINED IN THIS SITE WILL SATISFY YOUR REQUIREMENTS OR IS WITHOUT DEFECT OR ERROR.

LIMITATION ON LIABILITY

YOU ACKNOWLEDGE AND AGREE BY YOUR USE OF THIS SITE TO ASSUME FULL RESPONSIBILITY FOR ALL RISK ASSOCIATED WITH YOUR USE OF THIS SITE, INCLUDING RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF THIS WEB SITE.


UNDER NO CIRCUMSTANCES SHALL WE OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING THE SITE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES FOR LOSS OF PROFITS, GOOD WILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) THAT RESULT FROM (i) THE USE OF OR INABILITY TO USE THE SITE, (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SITE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE; OR (v) ANY OTHER MATTER RELATING TO THE SERVICE. YOU HEREBY ACKNOWLEDGE THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, MERCHANDISE, AND SERVICES AVAILABLE THROUGH THE SITE. BECAUSE SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES AND PROVINCES LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

YOU AGREE TO INDEMNIFY AND HOLD US, AND OUR SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, AGENTS, CO-BRANDERS OR OTHER PARTNERS, AND EMPLOYEES, HARMLESS FROM ANY CLAIM OR DEMAND, INCLUDING REASONABLE ATTORNEYS FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF CONTENT YOU SUBMIT, POST TO OR TRANSMIT THROUGH THE SITE, YOUR USE OF THE SITE, YOUR CONNECTION TO THE SITE, YOUR VIOLATION OF THE TERMS OF USE, OR YOUR VIOLATION OF ANY RIGHTS OF ANOTHER.

GENERAL INFORMATION

These Terms and Conditions of Use constitute the entire agreement between us (you and us) and govern the use of the Site. You also may be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. Our failure to exercise or enforce any right or provision of the Terms and Conditions of Use shall not constitute a waiver of such right or provision. If any provision of the Terms and Conditions of Use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties intentions as reflected in the provision, and the other provisions of the Terms and Conditions of Use remain in full force and effect.

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Site or the Terms and Conditions of Use must be filed within one year after such claim or cause of action arose or be forever barred.

SUBMISSIONS

We are pleased to hear from our customers and welcome your comments regarding our products, including the Site. We request that you be specific in your comments on our services and products. If you send us comments, suggestions, ideas, materials, notes, drawings, concepts, or other information (collectively, “Submissions”), the Submissions shall be deemed, and shall remain, our property. None of the Submissions shall be subject to any obligation of confidence on our part, and we shall not be liable for any use or disclosure of any Submissions. Without limiting the foregoing, you agree that we shall exclusively own and hereby assign to us without compensation or further obligation all now known or hereafter existing rights to the Submissions of every kind and nature throughout the universe and shall be entitled to unrestricted use of the Submissions for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Submissions, including the right to publish on the Site or elsewhere and to use the Submission, including any suggestions, ideas, etc. contained herein. 

Read our full privacy policy COPYRIGHT NOTICE. Copyright © 2019 VisionCenterDirect.com  All rights reserved. Any rights not expressly granted herein are hereby reserved

Deliveries will be as soon as possible to the address on your order and are “best effort” based. Subject to delays outside our control, the overall delivery period will not exceed 30 days. From time to time, we will send samples of product, including, but not limited to, contact lens solutions.

COOLING-OFF PERIOD

You may return any products ordered by you and cancel the agreement without stating any reason for doing so, such within seven (7) working days following the confirmation of your order (“the Return Period”). If you return the products you are obliged to comply with the requirement of our Returns Policy (below). You must return all the products in the resalable packaging provided with them. Between the date of your election to withdraw and the date the product is returned by you to us you shall bear all risk in keeping the products safe, secure, and free from loss or damage.

RETURNS POLICY

We will issue a full refund or replacement of goods in all instances where prescription contact lenses or related products are supplied to the wrong specification as per your prescription; contact lenses or related products are supplied damaged; and the products you have ordered are returned to us as undeliverable by the postal service. product is returned within 365 days of purchase. In all instances (save returns to us as undeliverable) you should contact our customer services to request a return and the relevant return address. A refund or replacement will be issued to you following their receipt at that address within 30 days of that date. If goods are returned as undeliverable, you will be contacted by email for confirmation of the delivery address. If no reply is received within a reasonable period and in any event within 30 days of the return of the goods, then a refund will be made within 30 days of that date. We shall pay the postal charge for goods returned under this article. You do not need to pay anything. We may refuse to accept future orders from those who have made previous unsubstantiated claims for non-delivery of goods. Refunds will be limited to the maximum value of the original order, including delivery charges and will only be issued against the same credit or debit card account as supplied to pay for the goods. We reserve the right to proportionately reduce the level of the refund if only some of the original quantity of contact lenses or related products is returned, or if it is clear that some of the products have been used. In the case of goods returned under your cooling off right, these must be returned undamaged and unused to qualify for a refund (no open packages).

LOWEST PRICE GUARANTEE

Our Lowest Price Guarantee means that we will match the price of your contact lenses with any of our online competitors.  To receive the Lowest Price Guarantee: The product must have been purchased from VisionCenterDirect.com within the past 30 days and it must be the exact same product (manufacturer, brand name and parameters) on the lower priced online merchant. The lower priced online merchant must have the product currently in stock and be an established site as determined by VisionCenterDirect.com. Shipping & handling charges, sales taxes and other charges (if any) will be included in determining the price difference. This guarantee is limited to three claims in any 90-day period per customer and/or eight identical items per customer. This guarantee can not be combined with any other coupon code/offer and does not apply to special effect/Halloween lenses, custom lenses, RGP or made-to-order lenses. This guarantee does not apply to sunglass lenses because of the difficulty to exact match products and features.

SUNGLASSES POLICY

Shipping and Payment When you place your order, you can choose your shipping method. Priority shipping can take up to approximately 10 business days. If you need your sunglasses faster, choose courier to receive your shipment in approximately 5 business days. If using a coupon code, please note that only one coupon code can be used per order. Please keep in mind that quality assurance technicians inspect and verify each and every sunglass order. If your sunglasses happen to fail quality assurance, your expected delivery time will be delayed. NOTE: The title and risk and rewards of ownership of the product transfers from  VisionCenterDirect.com. the customer at the point of shipment. We accept the following forms of payment: Visa, Mastercard, Amex . Payments can be made online or by phone.

No Risk Return Policy

Our 100% Satisfaction Guarantee means that you can trust VisionCenterDirect.com to deliver high quality, brand name sunglasses to you at affordable prices. Our no-risk return policy means that you can order glasses, try them on, and, if you are not satisfied, return them, together with the complimentary accessories shipped to you, within 90 days of the date of purchase. If you like to return your eyeglasses, simply call our professional Customer Care representatives toll-free at 1-800-586-1638 for a return authorization number. We are currently unable to accept returns of sunglasses or their complimentary accessories are not in their original merchantable condition, or if the sunglasses or their complimentary accessories are returned more than 90 days after the date of purchase. VisionCenterDirect.com  offers a 1 year warranty on manufacturer defects on frames and lenses. For all warranty issues please contact our Customer Care representatives toll-free at 1-800-586-1638 for further instructions. In the case of defective lenses, please contact us immediately. If lenses are deemed by the manufacturer to be defective, we will issue you a refund.

Security Policy- Payments 

VisionCenterDirect is  EV certified

We take the security of your information very seriously. The security of our site is our number one priority. We use DigiCert certificates feature cutting-edge 256-bit encryption to secure your data. They use the most secure encryption available and support  SHA-2 algorithms and have under gone EV certification.  With 2048-bit encryption used in our root certificates, our hybrid crypto-system benefits from the best features of both symmetric and asymmetric encryption. e commerce system uses the latest SSL (Secure Sockets Layer) technology – the industry standard for encryption technology.

Green Address Bar  – Your assurance that we are who we say we are

It is used to create a secure transaction environment for commerce on the Internet. If your browser and local network support the use of encrypted data transmissions, our Secure Checkout mode locks all information (i.e.: your credit card number) passed from you to VisionCenterDirect.com in an encrypted envelope, making it extremely difficult to be intercepted by an unauthorized party. SSL technology is compatible with Chrome, FireFox, Opera, Safari ,Netscape, Internet Explorer, AOL, Web TV and most other browsers. It is the same level of encryption technology that NASA and the CIA use. This ensures that your credit card information remains totally secure. Its as secure as using your local bank machine.

Opt-Out

We provide you the opportunity to “opt-out” of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any special offer emails from us, you may opt-out at anytime by following the unsubscribe link located at the bottom of each email communication. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter. We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can email us at [email protected]

Thank you for visiting the VisionCenterDirect.com web site (the “Site”).  VisionCenterDirect.com  a leading online retail store and information site for contact lenses and related products. The Site is designed by us, , VisionCenterDirect.com “we” and “us”) a company with limited liability situated in and vested under the laws of the Saskatchewan, to provide a convenient, private and informative shopping experience for consumers to purchase contact lenses and related products 24 hours a day, 7 days a week. We offer a large selection of contact lenses and related products, along with a wealth of information designed to help consumers make educated purchasing decisions. We want each visitor to the Site (“you”) (i.e. any natural person acting on the Site with purposes having no relationship to his/her commercial or professional activity) to have a safe, pleasurable visit, so we have established the following general terms and conditions so that we (we and you) know what to expect from each other.

These general terms and conditions (which include the returns policy, intellectual property policy and privacy policy) are applicable to any use of the Site and to any agreements concluded between you and us through the Site. If you do not agree to these Terms and Conditions, you cannot use this Site and/or buy any products or services through this Site. We may make changes to the Site, these Terms and Conditions of Use, or the policies and conditions that govern the use of the Site at any time. We encourage you to review the Site and the General Terms and Conditions periodically for any updates or changes. Your continued access or use of the Site shall be deemed to be your acceptance of these changes and of the reasonableness of these standards for notice of changes.

YOUR ACCOUNT OBLIGATIONS

In consideration of your use of the Site, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the checkout form for your account information (the “Account Information”) and (b) maintain and promptly update the Account Information to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account and refuse any and all current and future use of the Site. Account Information and certain other information about you are subject to our Privacy Policy. Please review our Privacy Policy (below) to understand our privacy related practices.

YOUR CONDUCT

Any conduct by you that in our sole discretion restricts or inhibits any other user from using or enjoying the Site will not be permitted. You agree to use the Site only for lawful purposes. You are prohibited from posting on or transmitting through the Site any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, fraudulent, racially, ethnically, or otherwise objectionable material of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law. You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Site, use of the Site, or access to the Site unless you first obtain our express written consent to do so. You agree not to access the Site by any means other than through the interface that is provided by us for use in accessing the Site.

VALID PRESCRIPTION REQUIRED

You hereby certify that you have a valid prescription for the contact lenses or eyeglasses that you are ordering. You represent and warrant to  VisionCenterDirect.com  placing an order that your information you enter into the Site is valid and true and matches exactly your prescription as provided by your eye care provider. You further certify that you will renew your prescription in strict accordance with your eye care providers suggested regime. You understand that we will not fulfill your order unless you have a valid prescription. You hereby consent to our contacting your eye care provider, or providing a copy of your original prescription to us, if necessary, to verify your prescription information and any other necessary information.

COLOR AND PRODUCT DESCRIPTION

We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitors display of any colour will be accurate. We have attempted to be as accurate as possible. However, we do not warrant that the product descriptions are accurate, complete, reliable, current, or error-free. If a product offered by the Site is not as described, your sole remedy is to return it in unused condition.

A few words about

Our team

Our background comes from contact lens manufacturing early 1979.  Since 1994 we have been distributing contact lens product across Canada and United States.

Bryan

Founder - CEO

Jill

COO

Erin

Sales Support

Joanna

Sales Support

Desiree

Sales Support

Lindsay

Sales Support

North American shipping

We deliver to Canada and Continental United States

Best QUALITY

Genuine products from trusted maunufactueres

Best Offers

We offer prices for product that are very competive

Secure Payments

We are EV certified and protected to provide the safety for your comfort.

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